ACTIVE RENTAL

Can I take a rented car to another country?

How can I extend or modify a rental?

How can I report existing damages at the beginning of the rental?

What should I do if I'm late to return the car ?

What should I do if I can't reach the owner?

What should I do if a car accident occurs?

What should I do if the car is stolen during the rental?

GENERAL INFORMATION

How do I rent a car on Ridemind?

How can I be sure that the car will be in good condition?

Can I rent a car suitable for persons with reduced mobility on Ridemind?

How does a rental go?

Do I have to fill the gas tank?

INSURANCE AND SAFETY

How does Ridemind’s insurance work?

MISCELLANEOUS

How do I enter my driving license info properly?

What happens if I get a ticket?

PAYMENT AND FEES

How does the security deposit work?

What will I pay if I damage the owner’s car?

Which payment methods are accepted?

What is payment via 3Dsecure?

Can I pay the owner directly instead of paying via Ridemind?

How and when will I be refunded after a cancellation?

RENTAL CONDITIONS

What conditions must I fulfil in order to rent a car with Ridemind?

Can the rented car be driven by multiple or secondary drivers?

GENERAL

How much could I earn by renting my car?

How do I list my car?

What should I consider during the rental?

How can I make my car more attractive to renters?

Can I register multiple cars?

How do I set my rental price?

HANDOVER PROCESS

What shall I do when I meet with the renter?

INSURANCE AND SAFETY

What’s the insurance and assistance policy?

How do I contact the roadside assistance service?

What happens if the driver is dishonest and does not respect the insurance conditions?

How do I report an incident?

What should I do in the event of an accident?

MANAGING BOOKINGS

What should I do when I receive a rental request?

What is the cancellation policy?

PAYMENT AND FEES

What's Ridemind's commission?

When will I get paid?

Can the renter pay me directly in cash?

RENTAL CONDITIONS

Are there any maintenance checks I need to perform before renting my car?

How do I set my own rental conditions?

How does the included mileage pack work?

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